Before inspection work starts
You may cancel in writing within five business days after accepting the engagement, provided work has not started. We refund amounts paid less any non-refundable bank charges. If you ask us to begin during that period, completed work becomes chargeable.
Once work has started
If you cancel after indexing or inspection begins, we calculate the fee for reviewer time already used and any approved third-party costs. The unused balance is refunded. Work already completed, issued memoranda, urgent scheduling premiums, purchased specialist services and non-recoverable travel are not refundable.
Rescheduling and missing records
A start date may be moved once without charge when requested at least two business days in advance. Later changes may incur time already reserved. If agreed records remain incomplete for ten business days, we may pause or close the engagement and account for work performed. A missed meeting can be rescheduled, but reviewer time reserved without notice may be charged.
Our cancellation or inability to deliver
If we identify a conflict, lack the required independence, or cannot complete the agreed work, we will explain the position and refund prepaid amounts for work not performed. If a material service failure can reasonably be corrected, we first offer correction or re-performance; otherwise an appropriate partial or full refund applies.
Process and timing
Send a request to info@parser-servicecore.digital with the engagement reference, reason and preferred contact details. We acknowledge requests within two business days and decide them against the engagement record. Approved refunds are made within ten business days to the original payment method. Bank processing may add time.
Exceptions required by the Consumer Protection Act or other applicable South African law override this policy. A disappointing funding decision is not itself grounds for refund because Parser Servicecore does not control lender decisions.